Remote Operations management Jobs • North America

In this role, you will be accountable for managing and leading the ITSM business in the east, while also serving as a key member of the ITSM practice leadership team. You will develop your team and manage traditional Professional Services business measurements including utilization. You will also drive the continuous improvements of your business and methodology.

This role will lead transformational initiatives and is critical in optimizing business operations by analyzing, redesigning, and improving key processes. You will work closely with cross-functional teams to foster a culture of continuous improvement and implement intelligent solutions that enable long-term success.

As Operations Manager, you will Provide Finance compliance and support, manage HR operations, Legal and Compliance and plan and execute company events. The role supports the GTM team and R&D efforts through project planning and creating processes and workflows and support user testing.

Maximize district revenue by executing national and center-level initiatives and training great managers and teammates to run our world-class entertainment venues. You’ll be responsible for leading a dedicated group of managers at multiple centers whom you’ll help recruit, hire, and train. Channel your inner-entrepreneur, identifying areas of weakness and strength within your region and developing actions plans.

The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.

The Vertical Operations Intern will support the Operations team in tackling critical operational challenges/projects. This role involves ideating, piloting, testing, and rolling out new processes to improve customer service. The intern will also help make recommendations to improve customer support, identify opportunities for improvement, and drive operational excellence across teams.

This role will manage the day-to-day activities of our technical facilitators, as well as other aspects of instructor-led training delivery, including course coordination and scheduling. The Program Manager will oversee day-to-day logistics of instructor-led training (ILT), including scheduling, resource planning, and coordination with learners, training sites, and/or field locations.

As a Promo Operations Associate, you will be responsible for managing Promo issue tickets, building and improving internal processes, providing feedback on all promotions, referral incentives, and rewards, as well as collaborating effectively with both the CX and Growth teams. In this role, you will gain a deep understanding of our clients and why they interact with Wealthsimple.

This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change. This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking, alignment, and measurable business outcomes. You’ll shape how we scale OKRs across ServiceNow and help teams thrive in the process. This position reports to the SVP Global Solutions and Digital GTM.